Payment Terms

Scope

This page explains how Oneday FMCG Trading Limited Company accepts payment for wholesale and export orders. The payment terms that apply to a specific order are always those recorded on the Proforma Invoice ("PI") for that order. This page describes our standard practice and should be read together with our Terms and Conditions of Sale.

Currency

Orders are invoiced in United States Dollars (USD) unless another currency is agreed in writing before the PI is issued. Where a Buyer pays in a different currency, the amount received must equal the invoiced USD amount after conversion and after all transfer and correspondent bank charges.

Accepted Payment Methods

• Telegraphic transfer (T/T) — our standard method. A deposit is paid against the PI to confirm the order, with the balance paid before shipping documents are released.
• Irrevocable letter of credit at sight (L/C) — accepted for orders above an agreed value and subject to the issuing bank being acceptable to us and confirmed where we require confirmation. L/C terms, latest shipment date and document requirements must be agreed in draft before the L/C is opened.
• Documents against payment (D/P) — considered case by case for established buyers with a trading history.

We do not accept cash on delivery, open account terms on a first order, personal cheques, or payment through third-party consumer payment platforms. Payment must be made from an account in the name of the contracting Buyer; payment from an unrelated third party requires our prior written agreement.

Deposit and Balance

Unless otherwise stated on the PI, our standard T/T structure is a deposit on order confirmation with the balance payable against a copy of the bill of lading and the completed document set. Production, purchasing and consolidation begin only after the deposit is received and identified in our account. The exact deposit percentage and balance trigger for each order are stated on the PI.

Bank Charges

All bank charges, correspondent bank charges and intermediary fees outside Vietnam are for the Buyer's account. Transfers must be sent on an "OUR" charge basis so that the full invoiced amount is received. Where a shortfall arises from deducted charges, the difference must be settled before documents are released.

Payment Deadlines

Time of payment is of the essence. Where a deposit is not received within the validity period of the PI, the PI lapses and prices, availability and shipment estimates are subject to re-confirmation. Where the balance is not received when due, we may withhold shipping documents, suspend loading, or store the goods at the Buyer's cost and risk. Storage, demurrage and detention charges arising from late payment are for the Buyer's account.

Proof of Payment

Please send the SWIFT copy or transfer confirmation to info@onedayfmcg.com immediately after remittance, quoting the PI number. Funds are treated as received when they are credited to and identified in our bank account, not when the transfer is instructed.

Payment Security and Fraud Prevention

Invoice interception fraud is a known risk in international trade. Please note the following:

• Our bank details appear on the Proforma Invoice and do not change from order to order.
• We will never notify a change of bank account by email alone. If you receive any message claiming that our banking details have changed, treat it as fraudulent.
• Before remitting any payment against amended details, telephone us on +84 904094478 using the number published on this website and confirm verbally.
• Our email correspondence comes from addresses ending in @onedayfmcg.com. Check the domain carefully for substituted or added characters.

Oneday FMCG accepts no liability for funds remitted to an account other than the account shown on the PI issued by us.

Credit and Late Payment

We do not offer credit terms unless agreed in writing following a trading history with us. Where credit terms have been granted and payment falls overdue, we may suspend further shipments and withdraw credit terms for future orders.

Refunds

Where an order is cancelled by agreement or cannot be shipped, amounts received are refunded net of costs already and irrecoverably incurred, including goods purchased specifically for the order, packing, labelling, inspection, freight bookings and bank charges. Refunds are remitted to the originating account. Claims arising after shipment are handled under our Claims, Returns & Damaged Goods Policy rather than as refunds.

Contact Information

Oneday FMCG Trading Limited Company
Office No. T17-26, T17 Street, The Manhattan Glory, Vinhomes Grand Park, Long Binh, Ho Chi Minh City, Vietnam
Email: info@onedayfmcg.com
Phone / WhatsApp / WeChat / Viber: +84 904094478
Website: https://onedayfmcg.com

For questions about this policy, write to info@onedayfmcg.com with the policy name in the subject line.

Last updated: 8 August 2026.